Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon.
"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"
“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”
Agent Operating Procedures (AOPs)
No more rigid systems that require slow and costly professional services to build and maintain. Use natural language instructions that compile into code to dynamically handle complex, real-world situations.
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True omnichannel support
Decagon provides one centralized AI engine to auto-resolve issues at any time, in every language, and across every channel. Say goodbye to stitched-together point solutions with siloed and disjointed logic.
Speed
Faster time to value
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Transparency
Unparalleled visibility and control
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Quality
Trusted results at scale
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Reimagine customer experience
Industry leaders elevate CX into a strategic growth driver with Decagon.
